Privacy Policy

This Privacy Policy explains what information Kusbilo ("we", "us", "our") collects when you use the Kusbilo mobile application (the "App"), why we collect it, and the choices you have. By using the App, you agree to the collection and use of information as described here.

1. Information we collect

We collect the following categories of information when you create an account and use the App:

• Account information — your mobile number, and name, which we use to verify your identity and log you in via OTP.
• Order information — items you order, order value, delivery address, and payment status (we do not store your full card/UPI credentials — payments are processed by our payment partner).
• Delivery addresses — any addresses you save (e.g. home, shop) to speed up checkout.
• Location data — your device location, if you grant permission, to show nearby sellers and to power live order tracking. See "Location data" below.
• Voice data — audio captured only while you actively use the voice-ordering feature. See "Voice ordering data" below.
• Reviews & ratings — any review, rating, or photo you submit for a delivered order.
• Usage & device information — basic technical data such as app version, device type, and crash logs, used to keep the App working reliably.

2. How we use your information

We use the information above to:

• Create and secure your account, and verify you via OTP
• Process and deliver your orders, and let you track them live
• Show you relevant sellers and products near your delivery address
• Let sellers fulfil the orders you place with them
• Respond to support requests and resolve disputes (e.g. replacements)
• Improve the App's performance and fix bugs

We do not sell your personal information to third parties.

3. How we share information

We share information only where it's necessary to provide the service:

• With the seller you order from — your order details, delivery address, and contact number, so they can prepare and deliver your order.
• With delivery partners — your delivery address and contact number, to complete the delivery.
• With payment processors — order value and payment status, to process UPI/card/COD payments securely.
• With service providers — such as our cloud/database provider (Firebase/Google Cloud), who host our infrastructure under their own data protection commitments.
• If required by law — to comply with a legal obligation, court order, or government request.

4. Data storage & security

Your data is stored on Google Firebase infrastructure with industry-standard encryption in transit and at rest. We restrict internal access to personal data to what's needed to operate the App. No method of storage or transmission is 100% secure, but we work to protect your information using reasonable technical and organisational measures.

5. Location data

We request location access to detect your delivery address automatically and to show sellers that deliver to you. You can deny or revoke this permission at any time from your phone's settings — you'll still be able to use the App by entering your address manually, though some features like live tracking may be limited.

6. Voice ordering data

When you use voice ordering, audio is captured only while the microphone is actively listening (i.e. while you're speaking your order) and is used solely to convert your speech into an order. We do not record audio in the background, and voice clips are not used for advertising.

7. Your choices & rights

You can:

• Access, update, or delete the personal information in your profile from within the App
• Request a copy of the data we hold about you
• Ask us to delete your account and associated personal data, subject to what we're legally required to retain (e.g. order records for tax purposes)
• Withdraw location or microphone permissions at any time via your device settings

To exercise any of these, contact us at the email below.

8. Children's privacy

The App is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will remove it.

9. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we'll notify you through the App or by other reasonable means before the change takes effect.

10. Contact us

If you have questions about this Privacy Policy or how your data is handled, write to us at support@kusbilo.in, or at:

Kusbilo
House No 30, Gali No 2, Ashram, Chotpur Colony, Sec-63, Near SBI Bank ATM
Noida, Gautam Buddh Nagar, Uttar Pradesh - 201307, India